Refund Policy

Refund Policy

At Site24 LTD, we appreciate your business and strive to provide the best digital products and services to our customers. However, due to the nature of our digital products, we do not offer refunds or returns for activated licenses.

Refund Eligibility

  1. Unactivated Licenses: If you have purchased a license but have not yet activated it, you may be eligible for a refund within the refund period specified at the time of purchase. Please review the product description or contact our customer support for details.
  2. Damaged or Defective Products: If you receive a damaged or defective digital product, please contact our customer support within 30 days of purchase to request a replacement or a refund.

How to Request a Refund

To request a refund for an unactivated license or a damaged/defective product, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at [sales@site24.uk] within the specified refund period.
  2. Provide Details: Clearly state the reason for your refund request and provide all relevant details, including your order information.
  3. Wait for Approval: Our support team will review your request and notify you of its status. If your request is approved, the refund will be processed according to the original payment method.

Please note that refund processing times may vary depending on your payment method and financial institution.

Refund Exclusions

Activated Licenses: Once a license has been activated, it is non-refundable. We encourage customers to evaluate our products and services thoroughly before activation.

Change of Mind: We do not provide refunds for purchases made in error or due to a change of mind. Please review your order carefully before completing the purchase.

Policy Updates

Site24 LTD reserves the right to make changes to this Return Policy without prior notice. Please check our website or contact customer support for the most up-to-date policy information.

Contact Us

If you have any questions or need assistance regarding our Return Policy, please contact our customer support team at:

Site24 LTD, Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

E-Mail: sales@site24.uk

Thank you for choosing Site24 LTD for your digital product needs. We are committed to providing high-quality products and exceptional customer service.

Effective Date: [01.10.2023]